Nomad eSIM is not working: How to solve this problem?

For people who want to use an eSIM while traveling, i’ts crucial to keep several factors and aspects in mind. But what’s more important in this case is to get a clear idea of why we may encounter certain issues, such as why an eSIM is not working. In this case, we’ll focus on talking about the Nomad eSIM and what solutions people can get if this happens to them.

So for those who might have an issue related to their Nomad eSIM, here’s all the information related to how it will work and the possible reasons why this is happening with their eSIMs. 

Does the Nomad eSIM work in the same way as other eSIMs?

When it comes to using an eSIM, users might think that they all work differently. At the end of the day, it’s important for travelers to know that most eSIMs have the same features, in most cases. What will surely change are little details, such as how to get it or something similar.

So in case you are using a Nomad eSIM, there are some things to keep in mind. What will be different from the rest of other eSIMs is the following:

1. There are different data plans offered by Nomad in over 110 different countries and destinations.
2. Nomad offers customers the chance to buy an eSIM either using their app or through their website.
3. Consumers must have an eSIM-compatible device to use the Nomad eSIM.
4. The activation process for the Nomad eSIM is done with a QR code.
5. There’s no limit on how many eSIMs customers can buy.

With all of this in mind, it’s time to discuss the possible reasons why the eSIM is not working.

Reasons why the Nomad eSIM is not working

For people who are having issues related to their Nomad eSIM, there might be different issues on why this is happening. But what’s important to mention the fact that most of the issues related to the eSIM won’t take a lot of time to be solved.

Of course, these issues won’t constantly happen. But it is important for buyers to be prepared if they do happen. That’s why having an idea of what issues can happen it’s quite important.

As for now, the main issues could be:

• SM-DP+ Address is wrong: For eSIM supported devices, it’s necessary to have a valid SM-DP+ Address for the eSIM to work. So, it’s important for people to check that this is properly working.
• The device doesn’t have open bands: When using a smartphone device, chances are it doesn’t have open bands to use international eSIMs. If your phone is not unlocked, then the eSIM won’t work.
• eSIM wasn’t activated: Be sure that when activating the eSIM, the whole process is done correctly. Chances are you skipped one step when adding the eSIM to your device properly, and that’s why it is not working.
• Check the data plan is working: When buying an eSIM, it is important to check the data plan you are purchasing. It’s possible that you are using a data plan that’s not available for use at your destination; for example.
• Poor coverage: When it comes to using an eSIM, coverage is an important aspect to keep in mind. The better the coverage is, the better the eSIM will work. Therefore, before traveling, try to check a coverage map of the city or country you are visiting.

What other issues can users run into with an eSIM?

For those using an eSIM, most likely that are other issues that aren’t mentioned here. In case the current problem is harder to solve than expected, customers might need to take other steps. In some cases, even a reboot will work, but if users deleted their eSIM mistakenly, for example, that’s a bigger complication to handle in some cases.

It’s likely that there are some related issues with the cellular carrier providing the eSIM or something similar. So, always try to do your due diligence and get some background information about the eSIM you are buying as much as possible.

What to do if my Nomad eSIM is not working?

When using an eSIM, chances are the matter in question can be solved in a matter of seconds. Therefore, there’s nothing to worry about unless the predicament is taking more time to solve, but there are other possible solutions.

For example, if you decide to buy an eSIM from Nomad, you can get help from customer support. There’s no need to worry if you need help from an advisor.

As a matter of fact, some of the features offered by Nomad customer support are:

1. The customer support service from Nomad is available all week long.
2. There are different languages available for Nomad customers to get help.
3. Customer support will work on both the website and Nomad.

FAQs about the Nomad eSIM

Julio Osuna

ES: Mi nombre es Julio Osuna, Venezolano amante de los videojuegos, la montaña y principiante en el mundo de la fotografía. He estado trabajando como escritor desde 2019, escribiendo contenido de viajes, tecnología, criptomonedas, entre muchas otras cosas. Hoy en día, mi experiencia se centra principalmente en viajes, especialmente en consejos para viajar conectado con las mejores opciones. ¡Que mi contenido te ayude a conseguir tu lugar ideal para viajar! | EN: My name is Julio Osuna, Venezuelan lover of video games, the mountains and beginner in the world of photography. I have been working as a writer since 2019, writing content on travel, technology, cryptocurrencies, among many other things. Nowadays, my experience focuses mainly on travel, especially tips for traveling connected with the best options. May my content help you find your ideal place to travel!