Airalo eSIM is not working: 6 ways to fix it

There are several causes for your Airalo eSIM not working, from connectivity issues to not activating the eSIM properly. Whatever the cause, these problems can leave you disconnected when you need signal the most. Often, users encounter these challenges when setting up or using Airalo for the first time, but thankfully, most of these issues can be resolved in just a few steps.

The issues you might face with an Airalo eSIM can range from simple setup problems to more complex network-related issues. You might also encounter more typical cellphone trouble, like poor signal strength. Either way, when you get an error message, don’t panic.

There are six Airalo troubleshooting methods you can use to get your phone back on track. You’ll be surfing the web again in no time!

Reasons why the Airalo eSIM is not working

When using an Airalo eSIM, you may face certain issues that stop it working properly. These problems aren’t always common, but most of them are easy to fix. In fact, a lot of them relate to your eSIM not working more generally, rather than it being an issue with Airalo.

These are common reasons for Airalo not working:

1. Airalo eSIM wasn’t activated: For an eSIM to function, it needs to be properly activated. Check your phone’s data settings to ensure the eSIM was added and activated.
2. Smartphone lacks open bands: International eSIMs often require devices to have open bands. Your smartphone should be compatible with multiple network frequencies to  work with international carriers, and it should also be unlocked.
3. Lack of coverage: Good network coverage is critical when using an eSIM abroad. Without sufficient local network coverage, the eSIM won’t provide cellular data, leaving you disconnected,
4. SM-DP+ Address not configured: All eSIM-enabled phones need a configured SM-DP+ address to activate the eSIM. Without setting this up, the eSIM won’t function.
5. Device not updated: Outdated software can cause compatibility issues. It’s essential to keep your device’s iOS or Android version updated to ensure smooth functionality.
6. APN not configured: Sometimes, the APN (Access Point Name) settings must be adjusted for the eSIM to connect to the internet. If not set correctly, your data services may not work.

What other issues can customers encounter with an eSIM?

There are a handful of other issues eSIM users might encounter, and Airalo eSIM users are not exempt from these potential problems. For example:

1. PDP authentication failures: Packet Data Protocol (PDP) authentication errors can prevent your eSIM from connecting to cellular data networks. This issue occurs when the network fails to authenticate the device properly, leaving you without data access. In most cases, restarting the device or reconfiguring the network settings can resolve the issue.
2. Incompatibility with cellular networks: Even though most eSIMs are designed with travel in mind, there are still instances where your device or carrier is incompatible with the local network. This can result in limited or no connectivity, especially in more rural regions.
3. SIM profile corruption: Occasionally, the eSIM profile itself may become corrupted. This can happen due to software bugs or during a failed eSIM installation. In these cases, removing and reinstalling the eSIM profile can resolve the issue.
4. Device-specific restrictions: Not all devices support eSIMs. Make sure your phone is eSIM-compatible before you invest in a provider.

6 ways to fix Airalo eSIM not working

If your Airalo eSIM is not working, there are several potential fixes that can help resolve common issues. Whether it’s a configuration problem or a network-related issue, here’s how to troubleshoot and fix your Airalo problems.

Check if your device is eSIM compatible

Before going ahead with any other troubleshooting steps, check that your device is eSIM compatible. If your Airalo data is not working, this might be why! You can check this easily by going to your device’s settings.

Apple:

1. Go to your Settings.
2. Tap General, then About and look for the Digital SIM option.
3. If this appears in your settings, your phone is eSIM-compatible.

Android:

1. Go to Settings.
2. Tap Network & Internet and then Mobile Network.
3. If your phone has an eSIM option, it’s eSIM-compatible.

Reset your network settings

Sometimes, resetting your phone’s network settings can resolve any connectivity issues you’re experiencing. This step is fairly straightforward, but it varies depending on whether you’re using an Android or an iOS device.

By the way, resetting these settings will remove any saved WiFi networks, VPN settings, and Bluetooth pairings from your device.

Apple:

1. Go to Settings.
2. Tap General, then Reset.
3. Select Reset Network Settings.
4. If prompted, enter your passcode.
5. Confirm the reset, and wait for your device to reset.

Android:

1. Go to Settings.
2. Tap System, then Reset Options.
3. Select Reset WiFi, mobile & bluetooth.
4. Confirm the reset.

Please note that Android devices may vary. 

Update your Access Point Name (APN)

If your Airalo is stuck on activating or not working after setup, it could also be due to the APN. You can change these settings manually, allowing your phone to connect to the internet again. Here’s how.

Apple:

1. Go to Settings.
2. Tap Cellular, then Cellular Data Network.
3. Save the changes.
4. Hold down the side button and the volume button, then use the slider when it pops up on the screen.
5. Wait for twenty seconds, then hold down the side button until you see the Apple logo.

Android:

1. Go to Settings.
2. Tap Network & Internet, then Mobile Network.
3. Scroll down to Advanced, then Access Point Names.
4. Tap Add, then input the settings provided by Airalo.
5. Save the changes, then restart your device. Note that the restart process can vary by device.

Improve signal strength

If your Airalo eSIM was activated properly but you’re still not getting signal, you might be wondering “why am I not getting coverage with Airalo?” Well, it might just be down to poor signal strength.

This is common in remote areas. Try moving to an area with better network coverage. Sometimes, tall buildings and structures can block the signal, so if you don’t get signal indoors, this could be the case.

Update your device (Android or iOS)

Outdated software can sometimes cause eSIM compatibility issues. If your Airalo is not working on iPhone, you’ll just need to update to the newest iOS. And on Android, make sure your phone is running the latest software.

Here’s how to check.

Apple:

1. Go to Settings, then General.
2. Tap Software Update.
3. If there’s a pending update, download and install it.

Android:

1. Go to Settings, then System.
2. Tap System Update.
3. Download and install any available updates.

Restart your device

Sometimes, a simple restart can fix connectivity issues. For Android users, the restart process can vary by device, but in general, you can follow these steps.

Apple:

1. Press and hold the side button and either volume button.
2. A slider will appear. Drag this to power off.
3. Wait for the device to shut down, then wait twenty seconds.
4. Hold down the side button until you see the Apple logo.

Android:

1. Press and hold the Power button until the restart option appears.
2. Select Restart or Reboot.
3. Wait for the device to come back online.

Other ways to fix an eSIM that’s not working

If your eSIM isn’t working–whether it’s from Airalo or another provider–there are some general troubleshooting steps you can take beyond the specific fixes. Here are some other potential solutions.

1. Check carrier compatibility: Make sure the eSIM provider supports the network in the region you’re visiting, and that it works with your device. You can verify the coverage with your provider.
2. Ensure proper activation: Double-check that your eSIM is properly activated, and restart the process to start from the beginning.
3. Contact customer support: If you’ve tried the above steps and still have issues, reach out to your eSIM provider’s support team to help you.

Many eSIM providers, including Airalo, have live chat or email support to help you with any further issues you’re having.

FAQs about the Airalo eSIM

Cintia Soto Tomeu

Adventurer, passionate traveler, and tech enthusiast. On Roami, I aim at sharing the best solutions to help you navigate the complexities of staying connected abroad, ensuring a hassle-free experience. I enjoy playing chess, reading Brian Greene, and exploring different cultures!