How to refund Yesim

You can get a Yesim refund as long as you meet certain eligibility criteria. Whether due to technical issues or unmet expectations, you might be tempted to try to get your money back from Yesim, but you should be aware that there’s a process you need to follow, and you’re not guaranteed a refund.

Our eSIM experts regularly test and review eSIMs in depth, but we don’t always go through the refund process ourselves unless we encounter issues. In this Yesim refund guide, we’ve compiled customer experiences from verified buyers to find out how the refund process works. Experiences can vary from smooth resolutions to frustrations over policy limitations.

Here’s everything you need to know.

Yesim eSIM refund policy

Yesim, like other eSIM providers, has specific guidelines for refunds. These policies aim to clarify when a refund is possible and ensure transparency for customers who might encounter issues with their service.

While Yesim provides robust solutions for travelers needing connectivity, technical problems can still arise. There are also cases where users purchase an eSIM without checking its compatibility with their device. Often, eISM providers don’t cover these scenarios.

Here are the key aspects of Yesim’s eSIM policy:

• Eligibility criteria: Refunds are typically considered if the eSIM cannot be installed or activated due to technical problems on Yesim’s end. However, they are not provided for user errors, such as purchasing an eSIM for an incompatible or locked device.
• Non-refundable cases: These include accidental purchases where the eSIM has already been downloaded or activated, or situations involving misuse, fraud, or violation of the terms and conditions.
• Timeframe: Refunds must be requested within 30 days of purchase, except for justified requests based on technical malfunctions on Yesim’s end, which must be reported to Yesim within one hour.
• Processing time: Approved refunds are given back to the original payment method within 7-10 business days. 
• Amount refunded: If the amount requested is €10 or less, the refund will be made in Ycoins. However, Ycoins themselves are non-refundable and cannot be exchanged for cash. 

The Ycoins aspect is the most unique part of Yesim’s policy. However, everything else is relatively standard.

What does and doesn’t qualify for Yesim refund?

Yesim has clear-cut guidelines for refund eligibility that aim to protect both the customers and the service provider. 

Cases that qualify for a Yesim refund include:

• Being unable to activate or use the eSIM due to service-related problems, if troubleshooting does not resolve the issue.
• Yesim delivering a wrong or incompatible profile.
• Network problems on Yesim’s end that prevent you from using our purchased eSIM plan effectively.

You must be able to provide proof of your eSIM not working if you want to get a refund, and you’ll need to cooperate with the support team if asked to troubleshoot the issue.

Yesim also has several scenarios that don’t qualify for an eSIM refund, including:

• Accidental purchase
• Device incompatibility or a locked device
• Unused data at the expiration of a plan
• Violation of terms
• External purchases or add-ons

How do you request Yesim refund?

Requesting a refund for a Yesim eSIM is a straightforward process; you just need to contact customer support directly.

Here’s how to apply for a refund:

1. Go to the Yesim website, read through the terms and conditions, and ensure you’re eligible for a refund.
2. Email info@yesim.app, or click on the Contact form on the website.
3. Explain the situation clearly in your email, mentioning the plan you have and why the eSIM isn’t working. If possible, upload supporting documents such as screenshots of error messages.
4. Send your email and wait for a response. Yesim may attempt to resolve the issue first, so keep an eye on your inbox for updates.

If the refund is approved, you will receive an email or notification with details. 

How to contact Yesim

Email is pretty much the only way to contact Yesim. You can either email directly or fill out the contact form on the website.

Yesim also has social media profiles on Facebook, Instagram, and X (Twitter). However, you will often be directed to the email if you want to resolve an issue, especially for refunds.

Currently, Yesim doesn’t have options for either live chat or phone. As a result, response times can be very slow, especially compared to other providers where you may get a response in minutes.

Allow 1-3 business days for email replies, and be patient.

Yesim refund as experienced by other users

Users have reported mixed experiences when dealing with refunds for Yesim services. That said, there are not many online reviews speaking about Yesim refunds. On the one hand, this could mean that instances where users need refunds is rare, which is a good thing. On the other, it means that users don’t know what to expect when things go wrong.

Several users seem to have had positive experiences, with refunds being issued smoothly following the email request. However, other users seem frustrated with long wait times. 

Q8nomad’s review on Justuseapp suggests that some users have had to put pressure on Yesim to get a refund. This particular user notes that he only received his refund after sending ten emails and leaving a negative review.

When requesting a refund from eSIM, it’s important to be aware that the process might not be simple. Without a live chat feature, you might have to spend some time going back and forth with the support team.

FAQs about Yesim refunds

Alessia Copolla

I’m Alessia Coppola, and I combine my love for writing with a passion for travel and staying connected. Through my work, I guide readers to the best solutions for staying connected while on the move, covering options like eSIMs, SIMs, and pocket Wi-Fi. My goal is to help travelers stay connected easily and seamlessly, no matter where they are in the world.