How to refund your Nomad eSIM

Navigating a Nomad eSIM refund can feel daunting, especially if you’re left without a connection, but it’s actually a fairly simple process. This guide breaks down everything you need to know about securing a refund from Nomad, from understanding their refund policies to following the step-by-step process.

Our eSIM experts have scoured the web to find out everything you need to know about Nomad’s refund process. We don’t always undergo the refund process ourselves unless there’s a problem with the eSIM, but we have verified accounts from real users to show you how easy (or how difficult) the process is.

Here’s how to get a Nomad refund.

Nomad eSIM refund policy

Nomad’s refund policy is designed to address situations where the service or functionality falls short of expectations. However, like many providers, refunds are only available under specific conditions. It’s essential to review the policy closely to understand what qualifies for a refund and what does not.

Refunds are typically only considered for technical issues that prevent the proper installation or functionality of the eSIM on a compatible and unlocked device. Refunds are not provided, meanwhile, for user errors. 

Also, similarly to other providers, you must submit your refund request within the allowed timeframe; in the case of Nomad, this is 30 days after purchase. 

Make sure you fully understand the policy before you purchase your eSIM.

What qualifies for refund with Nomad?

There are some key points from Nomad’s refund policy that you’ll need to keep in mind before you apply. If your eSIM isn’t working, the fault must lie with Nomad for you to get a refund.

Here’s what you need to know:

• Unactivated plans: If you haven’t activated or installed your eSIM, the plan is eligible for a refund.
• Technical failures: A partial refund may be possible if the eSIM has been activated but remains largely unused due to technical or network issues caused by Nomad. 
• eSIM removal: For single-use eSIMs, Nomad will not issue a refund if the eSIM has been removed from the phone prior to the refund request.
• Discount codes: Any plan purchased with a discount code is non-refundable.

DTAC/single-country day plans and SMS plans have a different policy. SMS plans are activated instantly, so they are considered active even if you have not used any texts. In these cases, a partial refund may be possible for unused texts if Nomad can verify that there were network issues.

How to refund your Nomad eSIM: Step by step instructions

Getting a refund from Nomad is pretty simple. You just need to follow these instructions:

1. Open the Nomad app or go to the website. Look for the live chat button.
2. Provide refund request details by typing into the chat box. You will need to provide your eSIM details, such as the profile number and purchase information, and explain why you’re requesting a refund.
3. Make sure you clearly explain the issue and include proof where possible.
4. The support agent may ask you questions. Cooperate with them and provide as much detail as possible.
5. Wait for a resolution.

Nomad generally gives 10 business days to resolve the issue, during which the team will attempt to fix the issue. If they cannot fix it during this time, you will be eligible for a refund. 

They will issue the refund to the original payment method.

Other ways to reach and contact Nomad eSIM

Nomad eSIM offers a few ways to contact their customer support team for assistance, including refund requests, technical issues, or general inquiries. Here are the available methods:

• Live chat: This is the easiest and most direct way to reach Nomad’s eSIM support. It allows for real-time assistance and is the best way to request a refund.
• Email support: Nomad also offers email support, but this may not be as fast as the live chat option. You can fill out the form on the “Contact Us” section of the website.
• App support: If you’re using the Nomad app, there’s also an option to contact customer support directly within the app. This is similar to the website’s live chat, but can be easier to access.

Currently, Nomad does not offer support via phone or social media. Nevertheless, with the live chat option, it’s usually easy to get a quick response despite this.

How do Nomad users feel about the refund experience?

User experiences with Nomad’s eSIM refund process have varied, with some users sharing positive interactions, while others faced challenges. Many users appreciate Nomad’s easy-to-use interface and reliability once the eSIM is activated, but refund-related issues are a common theme in reviews. 

Positive experiences usually come from those who requested refunds before using the eSIM, where they found the process straightforward and efficient. However, there are also users who reported difficulties when trying to obtain a refund after activation, especially for data-only plans. 

One notable issue is the lack of clarity about the non-refundable status of activated eSIMs. Since Nomad takes things on a case-by-case basis, it’s hard to know how the refund will pan out until you actually try, which can end in frustrations.

FAQs about Nomad eSIM refunds

Alessia Copolla

I’m Alessia Coppola, and I combine my love for writing with a passion for travel and staying connected. Through my work, I guide readers to the best solutions for staying connected while on the move, covering options like eSIMs, SIMs, and pocket Wi-Fi. My goal is to help travelers stay connected easily and seamlessly, no matter where they are in the world.