Airhub review in 2025 – is Airhub eSIM worth using?

Airhub is a popular and well-known eSIM provider, but many users have experienced teething problems with this network. In this Airhub review, we’ll dive into the details and find out whether Airhub is worth its budget prices or if it’s one to avoid in favour of better eSIMs.

Designed for international travel, Airhub offers coverage in over 100 countries. With its focus on simplicity and accessibility, it aims to provide users with reliable data solutions, but just how reliable is it? This review compares key features like coverage, pricing, ease of use, and data plan options. We’ll cover both the eSIM network itself and the mobile app, along with the customer service.

Beyond basic features, our Airhub review examines compatibility, regional effectiveness, and user experience to help you decide if it’s the right choice for your needs. By weighing the pros and cons, travelers can determine whether Airhub provides the balance you’re looking for.

First, what is Airhub?

What is Airhub eSIM?

Airhub is an eSIM provider that offers digital SIM solutions designed to keep travelers connected without the need for physical SIM cards. The Airhub eSIM allows users to access mobile data in multiple countries, enabling seamless connectivity for both leisure and business travel. Compatible with a wide range of eSIM-enabled devices, it simplifies the process of staying online wherever you are.

eSIMs eliminate the need for physical SIM cards, allowing users to activate a mobile network through a digital profile. They’re convenient, secure, and easy to use. However, there are tons of providers available, so it’s important to choose the right one for you. Airhub is far from the only option, so why choose them?

To assess Airhub’s performance and reliability, we utilized a rigorous testing methodology focused on factors like coverage, ease of activation, pricing, and customer support. This approach ensures we can be unbiased and offer insights that help you make informed decisions. 

Airhub eSIM online reviews

Airhub eSIMs have received mixed, but largely positive, reviews across platforms like TrustPilot and dedicated eSIM review sites. Customers often praise its affordability, broad coverage across 200+ countries, and ease of setup through its minimalist app. However, some users have reported occasional glitches in the app and limited transparency on carrier networks for certain plans.

“I loved how the Airhub eSIM really kept me connected during my nature tour around Tasmania and the Northern Territory. Honestly, I did not expect it to have such a strong range of coverage. It was a surprise for me. I also navigated comfortably with the eSIM, accessed my tour information, and even shared photographs with friends back home without Wi-Fi.”

• Samuel Brooks, TrustPilot

“I wish zero star was available. Do not use this service! I purchased a monthly plan for my trip to the USA. They took my money on Nov 6 2024 it is now the 20th and I’ve communicated by email (text and phone support is unavailable) every single day and have finally given up. Customer support is basically non existant. Every single email from them is “sorry for the inconvenience”…followed by reboot your phone or some other suggestion that never works. I’ve rarely been so frustrated dealing with a company. Don’t use Airhub is my only advice.”

• Denis, TrustPilot

While these reviews provide valuable insights, we believe in evaluating services firsthand. To ensure accuracy and objectivity, we conducted our own comprehensive review. With that said, let’s take a look at Airhub’s pros and cons.

Airhub eSIM pros and cons

Airhub has some unique features and benefits, but there are also some downsides. Here’s a complete breakdown.

Airhub eSIM pros

There are plenty of good things to say about the Airhub eSIM. Here’s what you need to know:

• Wide coverage: According to the website, Airhub eSIM supports over 200 countries, making it an excellent option for global travelers needing seamless connectivity.
• Affordable plans: The service provides competitive rates, especially for short-term travel, often undercutting traditional roaming fees.
• Easy setup: With a user-friendly app and a quick QR code activation, Airhub simplifies the process of getting connected.
• No physical SIM required: As an eSIM provider, Airhub eliminates the need to carry or swap physical SIM cards.
• Multi-device support: Airhub is compatible with a range of eSIM-enabled smartphones and devices, ensuring flexibility.

While these are all great, it’s important to also consider the downsides.

Airhub eSIM cons

All eSIM providers have pros and cons, and Airhub is no exception. Here are some of the drawbacks you should consider:

• Limited transparency: It can be unclear which local carrier networks Airhub uses in different countries, which might affect your performance expectations.
• Occasional app glitches: Some users report app crashes or issues during setup, which can be frustrating if you’re in a rush to get online.
• No unlimited plans: Unlike some competitors, Airhub does not offer unlimited data packages, which may be a drawback for heavy data users.
• Inconsistent speeds: Data speeds may vary significantly depending on the region, with no guarantees of 4G/5G in remote areas.

Airhub remains a solid choice for budget-conscious travelers who prioritize coverage, but its limitations suggest it’s far from perfect for every situation. 

Airhub eSIM features overview

Airhub eSIM offers a range of features designed to cater to travelers and digital nomads. Here’s a full overview of the features.

• Global coverage: Airhub supports over 200 countries, which is very extensive compared to other eSIM providers. This means you can stay connected no matter where your travels take you. However, it’s worth noting that network stability and speed varies enormously between regions.
• Flexible data plans: The platform provides a variety of data plans tailored to different durations and data needs. Users can opt for short-term packages or larger bundles for extended use.
• Quick activation: With a QR code-based activation process, Airhub ensures users can get online quickly without hassle. The setup is straightforward, even for first-time eSIM users, though it isn’t particularly different from competitors.
• Compatibility with multiple devices: Airhub is compatible with a wide range of devices, including smartphones, tablets, and some laptops. If your device is eSIM-compatible, you can use Airhub.
• Easy-to-use app: The Airhub app allows users to manage their eSIM profiles, track data usage, and purchase new plans from anywhere. 
• Affordable pricing: Airhub offers competitive rates compared to traditional roaming services, making it a cost-effective solution for frequent travelers.

Most of these features are similar to those of other providers. Airhub is mostly known as a budget provider, so it’s not all that surprising that they don’t offer tons of unique features. However, if you’re seeking a provider that goes above and beyond, you’ll need to look elsewhere. 

Airhub eSIM price and places

Airhub’s plans and prices are certainly competitive, starting at just $3 for seven days of data. There are a wide range of regional and global data packages with varying validity periods, catering to different travel needs.

Here are some of the popular options:

In terms of coverage, Airhub covers over 200 countries, making it one of the more widely available eSIM providers. Its plans often include extras like voice minutes and texts, particularly in popular regions.

Airhub eSIM phone and device compatibility

Airhub is compatible with most modern smartphones and devices that support eSIM technology. This includes popular models from manufacturers like Apple, Samsung, Google, and Huawei. Generally, any eSIM-compatible phone can use an Airhub eSIM.

Crucially, you’ll need a carrier-unlocked device. If your phone is eSIM-compatible and unlocked, you can use Airhub. Since the provider’s regional plans are optimized for use with supported local networks, your coverage should work wherever you are.

If you’re wondering whether your phone supports eSIM, you can check in the settings. Simple go to Settings, Cellular, and Add eSIM. Note, however, that these steps may vary depending on whether you have an iPhone or an Android, and the specific model you have.

Airhub eSIM country availability

Airhub eSIM offers coverage to a wide range of countries, making it ideal for global travelers and backpackers. Through partnerships with local carriers, it aims to ensure reliable connectivity across most regions, including North America, Europe, Asia, Africa, and Oceania.

Here are some of its most notable regions:

• North America: United States, Canada, Mexico
• Europe: United Kingdom, Germany, France, Spain
• Asia: Japan, Thailand, India, South Korea
• Africa: South Africa, Kenya, Egypt
• Oceania: Australia, New Zealand

While Airhub supports many countries worldwide, its coverage in Latin America is more limited. Countries like Ecuador, Bolivia, and Colombia are currently unsupported, and available plans may have fewer options in this region.

You’ll need to verify your destination before purchasing an Airhub eSIM to ensure optimal connectivity. Check the official website for the most up-to-date list of destinations.

Airhub eSIM coverage and network speed

Airhub’s plans often include both 4G LTE and, in some cases, 5G connectivity, depending on the region. Key destinations–such as the US, Japan, and the UK–are well-served with strong signal reliability and competitive speeds.

Airhub focuses on optimising regional connectivity through collaborations with local providers. As a result, you’ll get more consistent service in areas with good service, but there will be gaps in countries with less robust telecommunications infrastructure. Furthermore, speed can vary depending on whether you’re in a major city or a rural area.

Most users report steady and fast connections, but a few have noted occasional throttling, particularly with high data usage plans.

For travelers looking for reliable connectivity, Airhub stands out with its wide coverage, but its lack of transparency over local providers means it might not be the top choice for areas with limited support. 

Airhub eSIM website and application – ease of use

Like many providers, Airhub has both a website and a mobile app. Both are designed to cater to travelers with a streamlined and intuitive user experience.

The website features a clean layout, making it easy for users to browse eSIM plans by region or country. Key sections for the different plans are prominently displayed on the homepage, ensuring that users can quickly find the information they need.

The purchase process is straightforward, requiring just a few clicks to select and activate a plan. Some users, however, have reported minor delays in loading coverage maps on certain devices, which can affect the browsing experience.

Meanwhile, the app compliments the website, allowing users to manage eSIMs on the go. The app supports plan purchases, balance checks, and usage monitoring. While the app is generally well-received for its user-friendly design, occasional issues with in-app notifications have been noted, such as delayed updates on data usage.

Both the website and app score well in terms of accessibility and design. However, there seem to be more reliable options on the market.

Airhub eSIM customer service and experience

Airhub offers multiple channels for customer support, including email, live chat, and an FAQ page. Their customer service team has generally received mixed reviews–many users praise the team’s responsiveness and professionalism, while others mention delays in response times during peak periods.

• Live chat: Available directly on the website and app, offering quick resolutions for simple queries and problems. 
• Email support: Ideal for more complex issues. Customers typically receive a follow-up within 24 hours.
• Help center: The FAQ section is informative for simple queries. However, some users have noted that certain details are buried within longer help articles.

Some customer complaints highlight slow response times during high-demand periods, which could be an area for improvement. However, users on forums like Reddit have reported that Airhub’s customer support generally provides solutions effectively once they’re in touch.

Essentially, Airhub’s customer support leaves something to be desired. But for most users, it’s sufficient.

How to buy and activate Airhub eSIM?

Buying and activating an Airhub eSIM is a simple process, and you can do it on both iPhone and Android devices. Here’s a step-by-step guide to purchasing one:

1. Go to the Airhub website (or download the app, available on both the App Store and Google Play Store).
2. Choose the country or region where you’ll be traveling or using the eSIM.
3. Browse through the available plans and select one that suits your needs in terms of data, duration, and coverage.
4. Sign up or log into your Airhub account. You will need to provide personal details.
5. Proceed to checkout and complete your payment.
6. After the purchase is complete, you’ll receive an email with the eSIM activation details.

From there, it’s time to install the eSIM. The exact process will vary depending on your device, but it’s fairly similar. 

On an iPhone, follow these steps:

1. Open the Settings app on your phone.
2. Tap Cellular or Mobile Data, then select Add Cellular Plan.
3. Use your iPhone’s camera to scan the QR code you received via email.
4. If required, enter the activation code.
5. Your eSIM will activate within a few minutes.
6. If you’re using multiple plans, select your default line for data, calls, or messages. 

If you’re using an Android, follow these steps:

1. Open the Settings app on your phone.
2. Tap Network & Internet, then select Mobile Network.
3. Tap Add Mobile Plan or Add Carrier.
4. Scan the QR code you received via email.
5. Your eSIM will be automatically added to your device.
6. If using multiple lines, choose which line to set as your default for data and calls.

Once activated, your Airhub eSIM will be read for use and you can enjoy your plan’s benefits immediately. 

Airhub eSIM alternatives

While Airhub provides a solid option for travelers seeking an affordable eSIM provider, there are other alternatives to consider. 

This includes eSIM alternatives such as:

• Holafly: As our usual pick for travelers who want a quality eSIM experience, Holafly offers extensive global coverage with competitive rates, a user-friendly app, and excellent customer service. You get the flexibility of buying eSIMs for specific destinations with great data plans for short or long-term travel.
• Airalo: Another popular eSIM provider known for its global coverage, Airalo offers a wide range of affordable plans.
• Nomad: Offers a good balance of affordability and flexibility for those who just want a straightforward eSIM.
• Saily: Great for travelers who need more flexibility in terms of data plans and coverage areas, especially for long-term stays.

However, there are also non-eSIM alternatives to consider:

• Travel SIM cards: Traditional physical SIM cards remain an option for travelers who prefer a more straightforward and familiar method of using a SIM card while abroad. They’re typically cheaper for short-term use, but less flexible than eSIMs.
• Portable WiFi: A popular choice for groups, portable WiFi devices offer robust connectivity, but come at a higher price point.
• Roaming: For those who don’t travel often, using your home provider’s international roaming option can be convenient, although it may be expensive.

All in all, Holafly continues to be our top recommendation due to its comprehensive coverage and outstanding service. 

Airhub eSIM review – conclusion

Airhub is a solid choice for travelers who want an affordable solution. It’s well-suited for those who need reliable data without the hassle of physical SIM cards, and its competitive pricing makes it an attractive option for many.

However, it does have some limitations, including its limited coverage in Latin America. Some users report issues, too. If you’re not on a tight budget, it might be best to look at other providers like Holafly.

Alessia Copolla

I’m Alessia Coppola, and I combine my love for writing with a passion for travel and staying connected. Through my work, I guide readers to the best solutions for staying connected while on the move, covering options like eSIMs, SIMs, and pocket Wi-Fi. My goal is to help travelers stay connected easily and seamlessly, no matter where they are in the world.