How to get Airalo eSIM refund? 

If you want an Airalo refund, you need to make sure you’re eligible. Not all issues fall under the terms and conditions, so you need to know whether any issues you encounter are covered by Airalo’s policy and how to get your refund.

Here at Roami, we’re experts in testing eSIMs, but we don’t always go through the refund process ourselves. In this guide, we’ll explore real customer experiences related to Airalo refunds. We’ll also explain step by step how to get a refund for any issues.

Here’s what you need to know.

Is it possible to refund Airalo eSIM services?

Yes, Airalo allows refunds for customers under specific circumstances. Their refund policy primarily covers things like technical glitches or payment errors, but not issues like misreading the plan details or attempting to use an incompatible device.

As a result, it’s crucial to read the terms and conditions of any eSIM provider before you purchase a plan. Otherwise, you might end up in a frustrating situation where you can’t get a refund.

What is Airalo’s refund policy?

Airalo’s refund policy is pretty similar to other eSIM providers. It’s designed to address legitimate technical issues while protecting against misuse and misunderstandings. Refunds are awarded on a case-by-case basis, which means you’re not guaranteed money back just because your eSIM isn’t working. 

Here are some key points from Airalo’s refund policy:

• Eligibility: Refunds are granted if the eSIM cannot be installed or used due to technical issues on Airalo’s end. However, this excludes problems caused by incompatible or locked devices.
• Time frame: Requests for a refund must be made within 30 days of purchase.
• Unused data: Refunds are not available for unused data after your eSIM plan expires.
• Collaboration with support: Customers must work with the support team to troubleshoot issues before refunds are considered.
• Restrictions on refunds: Refunds are not granted for accidental purchases or additional expenses incurred for alternative internet access during troubleshooting. 
• Fraud prevention: Refunds may be refused in cases of misuse or violations of the terms and conditions.

Airalo makes the effort to support users facing genuine technical difficulties. However, the policy means that users have to act promptly and meet specific conditions to get a refund.

How to get Airalo refund: step by step

If you need a refund from Airalo and you meet the eligibility requirements, you can request your money back through the website. Refunds are only handled through the live chat support in the app or on the website. Airalo no longer accepts refund requests via email.

Here’s what to do:

1. Open the Airalo app or go to the website.
2. Click on the live chat feature.
3. Start the chat by typing “can I get a refund?”.
4. Select the reason from the provided options that best describes your issue.
5. When prompted, type out your full inquiry and provide as many details as possible. Be prepared to share screenshots or details.
6. Go through the troubleshooting steps with the agent.
7. Airalo may request up to 10 days to resolve the issue. If they fail to fix it within this time, your refund request will be processed.

If Airalo approves your refund, they will process it using the original payment method. Refunds typically take up to 10 business days to appear in your account.

What cases don’t qualify for Airalo refund?

There are specific scenarios where refund requests will not be approved, such as customer errors or situations outside of Airalo’s control. Here are some common reasons your request might be denied:

• Accidental purchases: If you accidentally purchase a plan or purchase the wrong plan, you will not qualify for a refund. Refunds for unused plans are also not available.
• Device compatibility: Refunds are not granted if your device is incompatible with eSIM technology. It’s the customer’s responsibility to verify that your phone is both eSIM-compatible and unlocked before purchasing. 
• Data usage: If you have already used a portion of the data, you are not eligible for partial refunds for the remaining balance.
• Expired plans: Refunds are not allowed for expired plans, regardless of whether you used any data.
• Network issues: If the network coverage or speed in your destination doesn’t meet expectations but the eSIM technically works, you won’t get a refund. This includes weak signals and latency.
• Violation of terms: A refund request will be denied if there is evidence of misuse, fraud, or a violation of the terms and conditions. 
• Third-party purchases: If the eSIM was purchased through a third party (not directly from Airalo), you may not be eligible for a refund. You must request the refund from the platform where you made the purchase.

It’s important to be aware of these exemptions before you purchase and use an Airalo eSIM. 

Other methods to contact Airalo eSIM

There are several ways to get customer support from Airalo. As your first port of call, try the help center on the website to view the extensive FAQ section. Here, you’ll find access to common issues like setup and troubleshooting. You’ll generally need to troubleshoot before getting a refund, so this can save the time spent chatting to agents.

Failing that, you can get in touch with customer support through live chat or email. Live chat is the fastest way to get through to an agent, and it’s also the only way to get a refund. For other queries, you can email support@airalo.com. However, response times can vary depending on the complexity of the issue.

Currently, Airalo doesn’t offer support through social media or in-app messaging, and they don’t have a phone line.

Airalo customer experience with refunds

Airalo customers report mixed experiences regarding refunds. Positive reviews highlight instances where users encountered technical difficulties and received assistance and refunds. 

On the negative side, several users expressed frustration with the customer service process, citing slow response times and refusal to issue refunds. 

RunawayTraveller noted that they spoke with customer service to request a refund after their Airalo eSIM didn’t work in South Africa. Before the eSIM stopped working, they had used 0.5GBs of the data, excluding them from the refund policy. However, after some back and forth, Airalo issued store credit instead, which she describes as “better than nothing.”

The reviews illustrate that while customers have managed to navigate the refund process successfully, others have found it challenging. It seems to be a bit of a lottery!

FAQs about Airalo eSIM refunds

Alessia Copolla

I’m Alessia Coppola, and I combine my love for writing with a passion for travel and staying connected. Through my work, I guide readers to the best solutions for staying connected while on the move, covering options like eSIMs, SIMs, and pocket Wi-Fi. My goal is to help travelers stay connected easily and seamlessly, no matter where they are in the world.