How to get Ubigi refund?

Ubigi offers eSIM refunds for several reasons, but getting one isn’t always straightforward. After all, many companies aren’t upfront about their refund process. This guide will take you through the Ubigi refund policy, process, and practical steps to ensure your claim is handled smoothly.

At Roami, we rigorously test eSIMs and provide detailed reviews, but we don’t always go through the refund process ourselves. Instead, we gather real-world feedback from verified customers to provide insights into their experiences. 

Here’s what you need to know to navigate Ubigi’s refund process confidently.

Ubigi’s refund policy – does Ubigi offer refunds?

Yes, Ubigi does offer refunds, but eligibility depends on specific circumstances outlined in their terms of service. You can’t just get a refund for your eSIM not working, for example, if the issue is related to network problems in your destination. 

If you encounter any problems with your eSIM, you should review Ubigi’s terms and conditions and reach out to their support team promptly. But if you’ve simply changed your mind after purchase, then the chances are that you won’t be able to get a refund.

What cases qualify for Ubigi refund?

Ubigi provides refunds under specific circumstances, but not all cases are eligible. Here’s a breakdown of situations where refunds are considered and those where they are denied.

Eligible cases include:

• Technical issues beyond user control: including if Ubigi’s service cannot be activated due to problems on their end, or if Ubigi fails to provide coverage to a device or in an area despite advertising such coverage.
• Payment processing errors: you may get a refund if Ubigi issues duplicate charges for the same purchase or unintended payments caused by a glitch in the Ubigi app or website.

There are also cases where your eSIM won’t work, but you are ineligible for a refund. This includes:

• User errors in purchase, such as selecting an incorrect plan.
• QR code scanning issues.
• Consumed data plans, where you have partially or fully used the data, regardless of satisfaction.
• Connectivity issues where Ubigi is not at fault, such as problems related to device settings or the local network.

If you believe your case qualifies for a refund, make sure you gather all the supporting documentation like payment receipts and screenshots of errors. Contact Ubigi as soon as possible to start your claim.

How to refund your Ubigi eSIM

If you need to request an Ubigi refund, there are two ways: live chat or filling out a support form. Both are available through the website, and you can’t get a refund through the app. 

Here are the step-by-step instructions for each method.

Request a refund through live chat

1. Go to the Ubigi website and click the Live Chat button.
2. Provide your personal details, including your name and email address.
3. Fill out the message box with a detailed description of your refund inquiry. Include reasons for your request, such as technical issues or payment problems.
4. Wait for Ubigi’s reply; responses typically take a few minutes, but may be longer during busy periods.
5. Follow the prompts from the agent to discuss your issue and resolve the refund. Keep hold of your ticket reference number, if provided, in case you need it.

Ubigi’s live chat operates Monday to Sunday, 8:00 AM to 9:00 PM CET. If your refund is accepted, it will be processed within 10 business days using your original payment method.

Request a refund through customer support

1. Scroll to the bottom of the Ubigi website and click Contact Support.
2. Provide your name, email, and eSIM information.
3. Select Request Type and choose Other Request in the dropdown menu.
4. Write a detailed explanation of your request, including any technical problems or billing errors.
5. If prompted, upload your payment ticket or relevant documentation.

Ubigi will get back to you within a few days, and refunds will be processed within 10 business days.

What other methods can you use to contact Ubigi?

The two primary ways to reach Ubigi are live chat and the contact support form. The website doesn’t advertise an email address or phone number for customers, which makes the customer support options limited compared to some other providers. 

If you’re looking for prompt assistance, the live chat is definitely a decent option, while the form handles all enquiries out of hours. Generally, you should be able to sort out any issues through the provided channels.

Ubigi user experience with refunds

Ubigi users have shared mixed experiences regarding refunds. On platforms like Trustpilot, some customers express frustration with the process, citing delays or eligibility issues. A lot of users have complained about being denied a refund when their device is incompatible with the eSIM after purchase. However, this issue is not covered in Ubigi’s terms and conditions, which highlights the importance of checking compatibility beforehand.

Other users report a smooth refund process, which shows that Ubigi is a trustworthy company at the end of the day. 

Note, however, that the limited support hours and reliance on web forms have left some customers dissatisfied with response times, even when they get a refund.

FAQs about Ubigi refunds

Alessia Copolla

I’m Alessia Coppola, and I combine my love for writing with a passion for travel and staying connected. Through my work, I guide readers to the best solutions for staying connected while on the move, covering options like eSIMs, SIMs, and pocket Wi-Fi. My goal is to help travelers stay connected easily and seamlessly, no matter where they are in the world.