When it comes to traveling, there are many alternatives for users to keep in mind when trying to stay connected. One clear example of this are eSIMs, which happen to be a popular alternative for consumers to stay connected when it comes to going abroad. In this case, we will focus on the Airalo eSIM, and we’ll emphasize on a common issue: why is it not working?
So if you are planning on traveling and using an Airalo eSIM, chances are you want to know more about this topic. That’s why we’ll focus on the different and several reasons why the Airalo eSIM might not be working.
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Does the Airalo eSIM work in the same way as other eSIMs?
An important aspect about eSIMs is the fact these won’t vary much, even though the mobile carrier is different. Of course, chances are there will be different features when using a different eSIM. The main variation when it comes to eSIMs is mostly the purchase process, but there aren’t major changes.
Therefore, if you are wondering how the Airalo eSIM works, you might want to know more about the features the eSIM provides:
- Airalo offers different data packages in over 200 destinations all around the world.
- Customers can access the different Airalo features either using their official app or through the website.
- Airalo doesn’t have an established limit on how many eSIMs travelers can get.
- When using the Airalo eSIMs, people must have an eSIM-compatible smarphone.
- Similar to other eSIMs, the activation process is done using a QR code.
Now we have this information regarding the Airalo eSIM; it’s time to talk about why it might not be working.
Reasons why the Airalo eSIM is not working
When it comes to using the Airalo eSIM, chances are consumers can face different issues when using this service. Therefore, it is important for customers to know what are all these issues that might come up when using the Airalo eSIM.
It is important to mention that these issues won’t happen every single time an Airalo eSIM is used. So, it’s important to know these issues, so users can be prepared in case they happen. Therefore, let’s talk about what are the main reasons on why the eSIM is not working.
- Airalo eSIM wasn’t activated: When using an eSIM, it’s necessary for buyers to know if it was properly activated. That’s why users need to check their data settings to see if the eSIM is there.
- The smartphone lacks open bands: For international eSIMs, there’s something important to have: the device must have open bands as these eSIMs work with different international carriers.
- Lack of coverage: One of the most important features for customers to have when traveling is good coverage. If there’s no reliable coverage, then the eSIM won’t work and won’t be able to provider customers with cellular data.
- SM-DP+ Address is not working: All eSIM-supported phones need to have an activated SM-DP+ Address. If there’s no address working, then the eSIM won’t work at all, and that’s something to keep in mind.
- The device is not updated: For those who have either an iOS or Android device, chances are one of the obstacles is that the device is not updated, so it is important for everyone to keep it updated.
- APN not adjusted: When using an eSIM, it’s necessary to know more about the APN address, as sometimes this one needs to be changed for the eSIM to work properly.
If you would like to know more reasons why the eSIM is not working, you can find a complete guide here in Roami!
What other issues can customers encounter with an eSIM?
When using an eSIM, the previously mentioned issues can take place no matter the customer. It is important for those interested, to know that chances are other issues might take come up, but what’s good to know is that sometimes these issues are easy to solve. But if you come across a hard-to-solve issue, then the steps to take may be a little more complicated.
Other issues users might come across when using an eSIM is the PDP authentication process failing, or the cellular carrier is incompatible with your device. In this case, there are other solutions available to try.
What to do if my Airalo eSIM is not working?
Up to this point, it’s time to mention what users can do in case their Airalo eSIM is not working. If any of the previous issues couldn’t be solved, then it’s time to go ahead and try to seek new solutions.
Therefore, there’s an important feature offered by Airalo that will help customers at any single time they need something. Customer support from Airalo will be there, and they will be ready to help you with the issue you experience.
Some extra features you can get from Airalo customer support are:
- The customer support service from Airalo is available all week long.
- There are different languages available for Airalo customers to get help with.
- Customer support will work on both the website and Airalo.
FAQs about the Airalo eSIM
There’s no clear information about this on the Airalo website. Therefore, people need to try that feature once they have purchased the eSIM.
Different carriers are working with the Airalo eSIM. Some of these are Vodafone, O2, among many others depending on the region.
No. All the data plans offered by Airalo come with limited data packages. Therefore, it is important for potential buyers to know there won’t be unlimited data plans available, no matter the destination.
No. To buy an eSIM in Airalo, people must create an account and sign up on the platform to complete the process.
